Delivery & Returns Policy
Once order has been paid for it leaves our offices the next day by 12pm daily. If the order is placed before 11am it will be shipped with that day’s batch. Thereafter it is left on overnight courier service which usually means the next day, however sometimes in remote areas it can be 2 – 3 days.
If you want the product shipped to you faster we are always happy to try and help. Kindly contact us at 011 465 2255 for a quote if you want it quicker.
PRICING AND STRUCTURE
Once proof of payment has been received from the bank (Please note we need the proof of payment email to come directly from the bank in order to clear the goods) your goods will be dispatched for delivery, should we not receive the proof of payment we will need to wait for payment to clear into our account.
Pre-Order items should not be paid until payment is requested, should you pay before the time your payment will be held until the stock arrives and then dispatched unless otherwise arranged.
Please note if proof of payments are received later than 11:00 daily the goods will only be dispatched the next day.
Collections are not available unless previously arranged in writing with the Head office and distribution.
***Please note that due to a number of fraudulent proof of payments no orders will be dispatched until the money has cleared in our account.
RETURNS AND EXCHANGES
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Inform us immediately.
If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition.
The Seller will refund the cost of the goods; however shipping charges are non-refundable, unless it’s a mistake on our side.
Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail.
Prior consent from the Seller must be approved via e-mail before any Goods are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller.
Goods to be returned must clearly show the order number of the original purchase on the package. Where returned Goods are found to be damaged due to the Buyer
Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product
With all purchases we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by post and you must take reasonable care to ensure that they are returned in good condition.